Welcome to ScribeMedical.ai (the "Website" or "Service"). By accessing, downloading, or using our Website or Services, you ("You" or "User") agree to be bound by these Terms of Use (the "Terms"). If you do not agree to these Terms, you may not access or use the Website or any related Services.
I. Introduction
About ScribeMedical.ai
ScribeMedical.ai provides AI-powered transcription and documentation services tailored for the healthcare industry. Similar to Freed AI and Heidi Health, we aim to enhance clinicians' workflows by converting audio or video content into structured text, offering potential improvements in efficiency and data organization.
Acceptance of Terms
These Terms govern your access to and use of ScribeMedical.ai, including any content, functionality, or services offered on or through the Website. Please read these Terms carefully. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any additional terms and conditions that may apply.
II. Services
Scope of Services
- AI-Driven Transcription: Convert audio, video, or live input into text (e.g., SOAP notes or structured clinical documentation).
- Multi-Language Support: Our platform may support various languages and dialects relevant to healthcare.
- Export & Integration: Export transcripts in multiple formats (PDF, DOCX, TXT, SRT) and potentially integrate with existing Electronic Health Record (EHR) systems.
- Accuracy & Reliability: While our AI models are designed to provide high-quality output, we cannot guarantee perfection. Users must review transcribed materials for accuracy and completeness.
Medical Disclaimer
- No Medical Advice: ScribeMedical.ai is not a healthcare provider. Any content generated or processed through our Services should not be considered medical advice or used as a sole basis for clinical decision-making.
- Professional Judgment: Users should apply their professional expertise and judgment in interpreting and acting upon any information derived from our Services. Always consult qualified medical professionals for diagnosis or treatment decisions.
III. User Responsibilities
By using the Website, You agree to:
Lawful Purposes
- Use the Website only in compliance with all applicable laws, regulations, and professional standards.
- Not upload any content that is illegal, defamatory, obscene, infringing, or otherwise harmful.
Account Security
- Maintain the confidentiality of your account credentials.
- Notify us immediately of any unauthorized access or suspicious activity.
- You are fully responsible for all activities that occur under your account.
Content Compliance
- Ensure that you have the rights or permissions to upload all data and materials.
- Not upload protected health information (PHI) unless you are authorized to do so in compliance with relevant privacy regulations (e.g., HIPAA, GDPR).
Accuracy of Input
- Provide accurate information when using our Services.
- Understand that the quality of the transcription output may vary depending on the clarity, format, and quality of the input files.
IV. Payments, Refunds, and Plan Changes
Trial Periods and Payment
- If we offer a free trial period for paid Services, its duration and any associated terms will be clearly communicated.
- Upon the conclusion of any free trial, You will be required to make payment in advance to continue using the paid features.
- If no payment is made, access to these paid features will be discontinued.
Upgrades to Paid Plans
- If You upgrade from a free plan to a paid plan, your payment is processed immediately, and your billing cycle begins on the upgrade date.
Taxes
- All fees are exclusive of taxes, duties, or charges imposed by tax authorities.
- Where applicable, ScribeMedical.ai may collect these taxes on behalf of the relevant authorities. Otherwise, You are responsible for any such charges.
Refunds and Cancellations
- Non-Refundable: All purchases are final and non-refundable.
- Cancel Anytime: You may cancel any paid subscription at any time by logging into your account.
- Cancellation Effective Date: Unless otherwise specified, cancellations take effect at the end of the current billing period. Deleting your account generally results in the immediate termination of all subscriptions.
V. Intellectual Property
License Grant
- Limited, Non-Exclusive License: We grant You a limited, non-exclusive, non-transferable license to use the Website and Services for your personal and professional purposes, in accordance with these Terms.
Ownership
- All content on the Website, including text, graphics, logos, and software, is the property of ScribeMedical.ai or its licensors, unless otherwise stated.
Prohibited Activities
You may not:
- Modify, adapt, reverse-engineer, or otherwise tamper with any part of the Service.
- Create competing products using information or technology obtained from ScribeMedical.ai.
- Reproduce, distribute, or sell any transcripts or materials generated through the Service without explicit written authorization.
VI. Disclaimers and Liability
Nature of the Service
- ScribeMedical.ai provides this Website and Services on an "As Is" and "As Available" basis.
- We make no representations or warranties, express or implied, regarding the availability, reliability, or operation of the Website or the content included.
Features and User Responsibility
- While we strive to provide robust features (e.g., transcribing audio or video content), we do not guarantee complete accuracy, reliability, or flawlessness.
- Users bear sole responsibility for verifying and validating any transcripts or text generated through our Services.
- We disclaim any liability for user-generated content that may be erroneous, infringing, or otherwise problematic.
No Warranties
- To the fullest extent permitted by law, ScribeMedical.ai and its associates expressly disclaim all warranties, whether express, implied, statutory, or otherwise—including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
- Direct or Indirect Losses: We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to your use (or inability to use) the Website or Services.
- Subscription Features: For paid features, our commitment is to provide access; however, we make no guarantee regarding continuous accuracy or reliability.
Reservation of Rights
- We may change, modify, update, or discontinue all or part of our Services at any time, without prior notice and without incurring liability.
- Where required by law or these Terms, we reserve the right to remove or block user content and/or terminate user access to Services.
Governing Law and Non-Excludable Provisions
- Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law.
- If any part of these Terms is deemed invalid or unenforceable, that portion will be deemed severable, and the remaining provisions shall remain in full force and effect.
VII. Copyright
Respect for Intellectual Property
- We respect and are committed to protecting the intellectual property rights of others. You must ensure that any content you upload does not infringe upon a third party's intellectual property.
Copyright Infringement Claims
- If You believe content on ScribeMedical.ai infringes your copyright, please email [email protected] with the subject line "Copyright Infringement Notice."
- Include a clear description of the work, the specific location (URL) of the allegedly infringing material, and your contact information.
Repeat Infringer Policy
- If a User is subject to three valid copyright infringement claims within six months, we will terminate that User's access to our Services.
DMCA Compliance
- Although we may not be strictly subject to U.S. law, we voluntarily comply with the DMCA.
- Please follow the notice procedure above for submitting a claim.
Counter-Notification
- If your content is removed due to an infringement complaint and you believe it to be non-infringing, you may submit a counter-notification.
- Once we receive a valid counter-notification, and if permitted by law, we will forward it to the complaining party and may reinstate the removed content within a reasonable time.
VIII. Privacy and Data Use
Data Protection
- We take reasonable measures to secure any personal or sensitive data processed through our Services.
- Users uploading Protected Health Information (PHI) are responsible for compliance with HIPAA or other regional data protection laws, as applicable.
Privacy Policy
- Please consult our Privacy Policy for details on how we collect, use, store, and disclose personal data.
- By using our Services, You consent to these data practices and accept any changes to our Privacy Policy.
IX. Indemnification
You agree to defend, indemnify, and hold harmless ScribeMedical.ai, its affiliates, and their respective officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to:
- Your use of the Website or Services;
- Your violation of these Terms;
- Your violation of any third-party rights, including intellectual property or privacy rights;
- Any content or materials You submit, post, or otherwise transmit through the Services.
X. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Services after changes have been posted constitutes your acceptance of the revised Terms.
XI. Governing Law and Dispute Resolution
Governing Law
- These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
Dispute Resolution
- Any disputes arising out of or in connection with these Terms shall be resolved in the courts located in [Jurisdiction], unless otherwise required by applicable law.
XII. Contact Information
For questions or concerns about these Terms, or if you need further information, please contact us at:
We will make every effort to respond promptly to your inquiries.
By using ScribeMedical.ai, You acknowledge that You have read, understood, and agreed to all the above Terms of Use.
